FAQs

How long is shipping?

Shipping takes anywhere from 3-5 business days, tracking numbers get sent out as soon as orders get shipped. 

Who is the shipping carrier?

USPS

How often should I apply the oil?

At least 2-3 times a week making sure you massage it in for at least 10 seconds.

How do I apply the oil? 

Apply it from ends to roots or you can just apply it directly on your scalp as well.

How else can I use the oil?

You can use the oil for a hot oil treatment or a moisture sealant. Warm your bottle up by placing it in pot of hot water and leaving it in there for a few minutes or until the bottle gets warm but not scorching hot. Be sure to test the oil by place a drop or two on your hand to access the temperature. When the oil gets to the desired temperature you can start applying the oil to you hair starting from ends to roots & place some on your scalp as well. Place a shower cap on your hair and leave in for about 30 minutes. You can also use a hair steamer for this process as well. Be sure to rinse well making sure no oil residue is left in your hair. 

Can it work on relaxed hair too? 

Yes, you can use it on relaxed hair as well! You don't have to be natural to see results. 

What hair type does this work on?

It can be used for all hair types! especially 4C hair

Do you offer refunds? Exchanges? 

No, we do not offer refunds or exchanges especially if the product has been in your possession for more than 30 days. 

Do you offer replacements if my package is damaged?

Yes, in order to get a replacement you have to contact our costumer service and send clear photos of the damages before we can grant any replacements.